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IT Support - Gravesend

We are in an exciting period of growth and are looking for you to join our Operational Site in Gravesend as an IT Support Engineer.

Moove Lubricants is a leading provider of automotive fluids, oils and chemicals for passenger cars throughout the UK, Europe and Asia.

Your opportunity:

This role will include telephone and desk-side based support, day to day task will include:

  • 1st / 2nd line user support role

  • Perform analysis, diagnosis, and resolution of desktop problems for end-users

  • Helpdesk Administration (SiteHelpDesk)

  • Setting up new users (hardware & applications) ensuring joiners, leavers and movers are processed diligently

  • Device administration of telephones, mobile phones and other mobile devices including Apple iOS/iPhones

  • Windows 10 OS support

  • Microsoft/Office 365 + In-Tune support

  • MS Active Directory maintenance (Creations, Deletions, Password resets, group maintenance)

  • Microsoft Sharepoint administration

  • Operational manufacturing systems and infrastructure support including RF equipment, printers & workstations

  • Information collation – Serial numbers/kit inventory management

  • Responsibilities are not limited to the above description and may be modified at any time ongoing

What you need:

  • Previous role in IT support in a corporate environment

  • Proficient in using Microsoft Office 2010 to Office 365 - support and implementation experience/skills

  • Windows 10, Server and Active Directory knowledge

  • Networking experience – LANS, WANS, DHCP, VLANS, WiFi etc

  • Experience of setting up PCs, laptops, new starters and resolving issues

  • Previous experience of telephone-based IT support and customer service

  • Excellent problem-solving skills

  • Articulate, with clear verbal and written communication skills

  • Ability to understand and communicate technical issues to non-technical users

  • An active interest in General IT especially in fault finding, diagnosing issues and finding solutions

  • Friendly and approachable person with a polite and professional manner

  • A customer focused mentality and helpful telephone manner

  • The ability to multi-task effectively and prioritise workload plus well organised with excellent attention to detail

  • Ability to deal with high workloads and changing priorities including involvement in IT projects

  • The ability to work under pressure with the drive to work pro-actively, independently and as part of a team

Desirable:

  • French, Spanish, Portuguese speaker

  • Strong Microsoft 365 knowledge

  • Microsoft Sharepoint administration and manipulation

What we can offer you:

  • 20 days holiday plus bank holidays (rising to 25 within 2 years)

  • Contributory pension scheme (company match up to 7%)

  • Life Assurance 4x basic salary

  • Company bonus

  • Private Medical Insurance after 5 years’ service

  • Free car parking

Working hours are Monday to Friday 8.30 – 5.30.

How To Apply:

If you'd like to apply for this role, please send a copy of your CV to recruitment@uk.moovelub.com. You may wish to read our Vacancies Privacy Policy prior to applying for this role. Our Policy covers our compliance with the GDPR (General Data Protection Regulation) in regards to your application to our vacancy. In your application, please tell us why you'd like to apply for the role, what you think you have to offer and a note of your salary expectations. All enquiries are treated in the strictest of confidence, no references will be contacted without your prior consent.